Politica de rambursare

Return & Refund Policy

Last updated: [20 April 2026]

At Timmann Audio, we want you to be completely satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order. This policy applies to all products purchased from www.timmannaudio.com.

1. Right of Withdrawal (Cooling-off Period)

In accordance with Romanian Emergency Government Ordinance no. 34/2014, individual consumers (natural persons) have the right to withdraw from the distance contract within 14 calendar days without giving any reason and without incurring any costs other than the return shipping costs.

  • The 14-day period begins on the day you (or a third party designated by you, other than the carrier) take physical possession of the goods.
  • To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires by sending an email through the Contact section on our website.

2. Conditions for Returns

To be eligible for a return under the right of withdrawal, the product must meet all of the following conditions:

  • The product must be returned in its original packaging, with all original accessories, labels, protective films, and documentation intact.
  • The product must be in unused condition — only handling necessary to inspect the nature, characteristics, and functioning of the product is allowed (e.g., visual inspection and basic power on/off if applicable).
  • The product must show no signs of physical damage, scratches, dents, stains, modifications, or wear.
  • You must include a copy of the original invoice with the return.

Important: Any reduction in the value of the product caused by handling beyond what is necessary to establish its nature, characteristics, and functioning will result in a deduction from the refund amount. The deduction can range between 5% and 90% of the original price, depending on the condition of the returned item. We will notify you of the exact deduction after inspecting the returned product.

3. Products That Cannot Be Returned

The right of withdrawal does not apply to the following products (according to Article 16 of OUG 34/2014):

  • Products made to order or personalized according to your specifications (custom microphones, special finishes, custom engravings, etc.).
  • Consumable items that have been unsealed or used (e.g., foam windshields, cables if opened, electronic tubes once installed).
  • Products that have been modified, repaired, or altered by the customer or unauthorized service centers.
  • Products with removed, damaged, or altered serial numbers or identification labels.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you whether the return has been approved.
  • If approved, we will process the refund within a maximum of 14 calendar days from the date we receive the goods (or from the date you provide proof of shipment, whichever comes first).
  • The refund will be issued using the same payment method you used for the original purchase (credit card, PayPal, bank transfer, etc.), unless you request otherwise.
  • Shipping costs for the original delivery are non-refundable. Return shipping costs are borne by the customer.

5. Warranty Returns vs. Voluntary Returns

  • Defective products under the 36-month Timmann Audio warranty are handled separately under our Warranty Policy (see Terms and Conditions → Warranty section). In warranty cases, you are responsible only for return shipping to us; we cover repair/replacement costs.
  • This Return & Refund Policy refers specifically to the 14-day right of withdrawal for non-defective products.

6. How to Return a Product

  1. Contact us first via the Contact section on www.timmannaudio.com and inform us of your intention to return the product.
  2. Wait for our return authorization (RMA) and instructions.
  3. Pack the product securely in its original packaging with all accessories.
  4. Ship the package to the address provided by us (we will send you the exact return address after authorization).
  5. Include a copy of the invoice and a brief note with your order number and reason for return (optional).

We recommend using a trackable shipping service and keeping the tracking number for your records.

7. Non-Acceptable Returns

We reserve the right to refuse a return if:

  • The product is not in its original condition or shows signs of use beyond inspection.
  • The return was not pre-approved.
  • The product is a custom-made item (unless it has a manufacturing defect covered by warranty).

In such cases, the product will be returned to you at your expense, and no refund will be issued.

8. Late or Missing Refunds

If you haven’t received a refund after 14 days from the date we received your returned item:

  • First check your bank account or payment provider (sometimes it takes a few extra days for the credit to appear).
  • Contact us at [insert your email] with your order number.

9. Contact Us

For any questions regarding returns, refunds, or the condition of a returned product, please contact us through the Contact section on www.timmannaudio.com or by email at: calin@timmannaudio.com

We truly appreciate your business and will do our best to make the return process as smooth as possible.