Shipping policy

Shipping Policy

Last updated: [20. April 2026]

This Shipping Policy explains how we process and deliver your orders from Timmann Audio. Please read it carefully together with our Terms and Conditions.

1. General Information

Timmann Audio products are handmade in Baia Mare, Romania, by Timar Vasile-Călin II  (hereinafter referred "Individual Enterprise" or "We") (CUI 54345556).

We ship worldwide. Delivery is carried out through reliable courier services, primarily:

  • Romanian Post (Posta Română) – for standard deliveries

All shipments are carefully packed to ensure the safety of your high-end microphones and accessories during transport.

2. Processing Time

  • In-stock products: Orders are processed and prepared for shipment within 1–3 business days after order confirmation and payment receipt.
  • Custom / Made-to-order products: These require additional production time. The total delivery timeframe can be up to 60 business days from the moment the order is confirmed. You will be informed of the exact estimated production and shipping time before or immediately after placing the order.

We will notify you by email as soon as your order is shipped, including tracking information (when available).

3. Shipping Times and Delivery Estimates

Delivery times are calculated after the order has been processed and shipped and are approximate:

Destination Estimated Delivery Time (after shipping) Notes
Romania 2–5 business days Usually via Posta Română
European Union 4–10 business days May include free shipping on selected items
United Kingdom / Switzerland / Norway 6–14 business days Customs & import duties may apply
USA / Canada 7–18 business days Customs clearance required
Rest of the World 10–25 business days Subject to local customs


Important notes:

  • These are estimates only and not guaranteed. Delivery times may be longer during peak periods (Christmas, Black Friday), public holidays, or due to unforeseen events.
  • Customs clearance, import duties, taxes, and VAT (for non-EU countries) are the responsibility of the customer and are not included in the shipping cost.
  • Once the package is handed over to the carrier, all responsibility for timely and safe delivery lies with the carrier.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and selected shipping method.
  • Some products may qualify for Free Shipping within the European Union. This benefit is clearly displayed on the product page when applicable.
  • For all other orders, the Buyer is fully responsible for shipping costs.
  • Shipping fees are non-refundable, even in case of return (except when the return is due to our error or defective product).

5. Order Tracking

You will receive a shipping confirmation email with tracking number(s) as soon as your order leaves our warehouse. You can track your package using the link provided or on the carrier’s website.

6. Inspection Upon Delivery

We strongly recommend that you:

  • Inspect the exterior packaging for visible damage immediately upon receipt.
  • Open and check the products in the presence of the courier if the package shows signs of rough handling.
  • Verify that the products match your order and are free from transport-related damage.

If you notice any damage or missing items, please:

  1. Note it on the courier’s delivery receipt (if possible).
  2. Contact us immediately via the Contact section on www.timmannaudio.com with photos and your order number.

7. Shipping Risks and Liability

  • Once the product is handed over to the chosen carrier, all risks of loss, damage, or delay during transportation pass to the carrier.
  • Timmann Audio / Timar Vasile-Călin II is not liable for any damage, loss, theft, or delay caused by the shipping carrier.
  • Any claims regarding transport damage must be addressed directly to the carrier, although we will gladly assist you in the process.

8. Delayed or Lost Shipments

If your order is significantly delayed or marked as lost by the carrier:

  • We will work with the carrier to locate the package.
  • In case of confirmed loss, we will either reship the order or issue a full refund at our discretion, after the carrier’s investigation period.

9. International Orders & Customs

For orders outside the European Union:

  • You may be subject to import duties, taxes, and customs fees imposed by your country.
  • These charges are not included in the product price or shipping cost and are your responsibility.
  • We are not responsible for delays caused by customs clearance.

10. Failed Delivery / Refused Packages

If a delivery attempt fails because:

  • The address provided is incorrect or incomplete, or
  • No one is available to receive the package,

the customer will be responsible for any additional shipping costs for re-delivery or for the return of the package to Romania. In such cases, we reserve the right to deduct these extra costs from any applicable refund.

This Shipping Policy forms an integral part of our Terms and Conditions.

If you have any questions regarding shipping, delivery times, or costs, please do not hesitate to contact us through the Contact section on www.timmannaudio.com.

We thank you for choosing Timmann Audio – where every microphone is crafted with passion and precision.